Last updated: September 24, 2025

Better Half LTD (doing business as Paired) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Paired is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

3. How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

5. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

6. Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

7. Use of Cookies

We use the following types of cookies:

• Strictly Necessary Cookies: Necessary for the Website to function. You can set your browser to block or alert you about these cookies, but if you do so, some parts of the Website will not work.

• Functionality Cookies: Used to provide certain functionalities, such as to embed content on the Website or improve the Website’s security or functionalities.

• Performance Cookies: Used to compile aggregated statistics about use of the Website (such as number of page views or visitors and time spent on each page). This helps us improve the way the Website works.

• Targeting Cookies: Allow us to enable visitors to our Website to share content on social networks. These cookies may also be used by third parties to build a profile of your interests and show you relevant adverts on other sites. We do not control Targeting Cookies and cannot prevent these sites or domains from collecting information on your use of this content.

The following third parties set cookies through our Website:

 

You can decide whether to accept or reject cookies other than strictly necessary cookies. You can exercise your cookie preferences when you first arrive at our Website. You will see a notice about our use of cookies, providing you with the opportunity to learn more and to choose which types of cookies you wish to allow to access your device before accepting cookies. You can also change these settings at any time by going to your Cookie Preferences. Our lawful basis for setting cookies other than strictly necessary cookies is your consent, which you can provide in the way described above. We may also rely on another lawful basis for our subsequent processing of your personal data collected through cookies, such as our legitimate interest in conducting statistical analysis, as described in our Privacy Policy.

You can also restrict, block or delete cookies by modifying your browser settings. On most web browsers, you will find a “help” section on the toolbar, which should provide information on how to be notified when you are receiving a new cookie and how to turn cookies off.

8. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 16 in your jurisdiction.  If we discover we have collected such data, we will delete it. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

9. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

11. U.S. State Data Privacy 

This section of our Policy contains information required by certain U.S. state data privacy laws.  If you reside in California, Colorado, Connecticut, Utah, or Virginia, this section applies to you and supplements the rest of our Policy. Please refer to the state in which you reside to learn more about additional terms and rights that may apply to you.

California 

The California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), requires us to provide California consumers with some additional information regarding how we collect, use, and disclose your personal information, and the rights available to California consumers under the CCPA. The terms used in this section have the same meaning as in the CCPA.

As described above in the Section 3. (How We Use Your Personal Information), Paired may have collected the following categories of "personal information" (as that term is defined by the CCPA) about you through our Services within the last 12 months: 

• Identifiers, such as your name, email address, and username; 

• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your contact information and profile photo;

• Commercial information, such as transaction information and purchase history;

• Internet or network activity information, such as your browsing history and interactions with our Website;

• Geolocation data, such as your approximate location based on your IP address;

• Audio, electronic, visual, and similar information, such as video content you may have uploaded;

• Your account log-in information i.e., username and password to access your account (if you have a Paired account); and

• Inferences drawn from any of the above personal information to create a summary about you, for example your preferences and characteristics.

The sources from which we collect personal information are described in Section 3 of this Policy. The business and commercial purposes for which we collect this information are also described in Section 3. The categories of third parties to whom we disclose this information for a business purpose are described in Sections 3 of this Policy. The length of time for which we retain personal information is described above in Section 8 of this Policy.

Sales and Sharing of Personal Information

Paired does not sell personal information as the term “sell” is traditionally understood (i.e., for money). However, like many websites and apps, our Services use cookies and other tracking technologies to provide you with a more personalized experience and to advertise our Services to you, if you choose to enable such cookies. The use of such cookies which disclose a California resident’s personal information (which includes IP addresses and cookie IDs) to third party service providers and advertisers may be considered a “sale” of personal information under the CCPA (given its broad definition of "sale"), or a "sharing" of personal information under the CCPA (which is defined as the disclosure of personal information for the purposes of cross-context behavioural advertising). You may opt out of such cookies at any time by adjusting your cookie choices in our cookie banner, or by clicking the "Your Privacy Choices" link in the footer of our Website.

We do not knowingly sell or share personal information of California residents who are under 16 years old.

California Privacy Rights

If you are a California resident, you may have the following rights under the CCPA, subject to certain limitations and exceptions under applicable law:

• Know and Access: You have the right to request to know and access the following information covering the 12 months preceding your request:
  - the categories of personal information we have collected about you;
  - the categories of sources from which your personal information was collected;
  - the business or commercial purposes for collecting personal information about you;
  - the categories of third parties with whom the business discloses personal information about you; and
  - the specific pieces of personal information we have collected about you.

You have the right to receive your personal information in a portable and commonly used format.

• Correct: You have the right to request that we correct any of your personal information that we have collected from you that is inaccurate.
  

• Delete: You have the right to request that we delete personal information that we have collected from you.
  

• Opt-Out of Sales and Sharing: You have the right to request that a business not "sell" or "share" your personal information with a third party, as those terms are defined under the CCPA. As described above, Paired uses cookies and other tracking technologies to make available certain personal information to third parties to display personalized ads to you. To the extent that such practice constitutes a “sale” or “share” of personal information under the CCPA, you may opt-out of such “sale” or “share” at any time by using our cookie banner to adjust your cookie choices, or by clicking the ‘Cookie Policy’ link in the footer of our Website, and clicking the "Your Privacy Choices" link to adjust your cookie choices.
  

• Limit the use and disclosure of sensitive personal information: Paired may collect certain "sensitive personal information,” as defined by the CCPA, from you if you choose to provide us with sensitive personal information such as your sexual orientation, race or ethnicity. However, Paired does not use or disclose such "sensitive personal information,” other than for the purposes described in Section 3. "How we collect and use your personal data" above, or as otherwise permitted under applicable law. As a result, we do not offer an ability to limit the use and disclosure of sensitive personal information.

• Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights. We shall not discriminate against you for exercising any of your above rights.

• You can exercise your right to stop email marketing messages from us at any time by contacting us at hello@paired.com.

Colorado Privacy Rights

The Colorado Privacy Act ("CPA") and its implementing regulations define "consumer" as a Colorado resident who is acting in an individual or household context only, and does not include residents acting in a commercial or employment context. If you are a Colorado "consumer", you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you and to access such personal data. 

• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.

• Correction: You have the right to request that we correct inaccuracies in the personal data we have collected about you, taking into account the nature of the personal data and the purposes of processing your personal data.

• Deletion: You have the right to request to delete your personal data.

• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: As described in the section "Sales and Sharing of Personal Information" above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. However, we do process personal data for the purpose of displaying targeted advertisements, if you instruct us to do so. You have the right to opt out of the processing of personal data for targeted advertising purposes at any time by changing your cookies choices via our cookie banner or via the ‘Cookie Policy’ link in the footer of our website.

• Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Connecticut Privacy Rights

The Connecticut Data Privacy Act ("CtDPA") defines "consumer" as an individual who is a resident of Connecticut. If you are a Connecticut "consumer", you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.

• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.

• Correction: You have the right to request that we correct inaccuracies in your personal data.

• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.

• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: We do not sell personal data to third parties, or process personal data for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. As described in the section "Sales and Sharing of Personal Information" above, we do process personal data for the purpose of displaying targeted advertisements, if you instruct us to do so. You have the right to opt out of the processing of personal data for targeted advertising purposes at any time by changing your cookies choices via our cookie banner or via the ‘Cookie Policy’ link in the footer of our website.

• Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Utah Privacy Rights

The Utah Consumer Privacy Act ("UCPA") defines “consumer” as an individual who is a resident of Utah acting in an individual or household context only, and does not include residents acting in a commercial or employment context. If you are a Utah "consumer", you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.

• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.

• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.

• Opt-out of Data Processing for purposes of Targeted Advertising and Sales to Third Parties: We do not sell Personal Information to third parties. As described in the section "Sales and Sharing of Personal Information" above, we do process Personal Information for the purpose of displaying targeted advertisements, if you instruct us to do so. You have the right to opt out of the processing of personal data for targeted advertising purposes at any time by changing your cookies choices via our cookie banner or via the ‘Cookie Policy’ link in the footer of our website.

Virginia Privacy Rights

The Virginia Consumer Data Protection Act ("VCDPA") defines "consumer" as a Virginia resident who is acting in an individual or household context only and does not include residents acting in a commercial or employment context. If you are a Virginia "consumer", you may have the following rights concerning your personal data, subject to certain limitations and exceptions under applicable law:

• Access: You have the right to request to confirm whether we are processing personal data about you, and to access such personal data.

• Data Portability: You have the right to obtain your personal data in a portable and readily usable format.
  

• Correction: You have the right to request that we correct inaccuracies in your personal data.
  

• Deletion: You have the right to request to delete the personal data provided by you or obtained about you.
  

• Opt-out of Data Processing for purposes of Targeted Advertising; Sales to Third Parties; and Profiling: As described in the section "Sales and Sharing of Personal Information" above, we do not sell personal data to third parties for money, nor for the purpose of profiling in connection with decisions that produce legal or similarly significant effects. However, we do process personal data for the purpose of displaying targeted advertisements, if you instruct us to do so. You have the right to opt out of the processing of personal data for targeted advertising purposes at any time by changing your cookies choices via our cookie banner or via the ‘Cookie Policy’ link in the footer of our website.
  

• Appeal: You have the right to appeal a refusal to take action on your request. You may ask us to reconsider our decision within 45 days after we send you our decision. We will endeavor to respond to your appeal within 60 days of such an appeal, including a written explanation of the reasons for the decision, and any action taken or not taken in response to the appeal.

Making Rights Requests

If you are a resident of one of the above U.S. states and would like to make a request to exercise one of the rights described above, please submit your rights request to hello@paired.com. To protect the personal data that we maintain, we may verify your identity when you make a request. 

In certain states (such as California), an authorized agent may submit a rights request on your behalf.  We may require an authorized agent to verify their authority to submit a request on your behalf, or we may require you to verify your own identity or confirm with us that you provided the agent with permission to submit the request. We will only use the information provided for verification to confirm the requestor’s identity or authority to make the request, and for our compliance records.

We endeavor to respond to a verifiable request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. 

12. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

13. International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

15. Contact

Should you have any questions about our privacy practices or this Privacy Policy, if you would like to exercise any of the rights available to you, or if you need this Privacy Policy in an alternative format, please email us at hello@paired.com or contact us at 86-90 Paul Street, London, ENG, EC2A 4NE, GB